Wise or Revolut Proof of Address (POA): Does a Statement Count?

You can often use a Wise or Revolut statement as proof of address, but not always. It is accepted only when the exchange accepts statements from that type of provider, and the PDF clearly shows your full legal name, your current residential address, the provider’s name and a recent issue date. If any of those is missing or the exchange does not accept fintech statements, you will need a different document, such as a bank statement or utility bill.

“POA” is short for proof of address: a recent document that shows your name and home address, which exchanges ask for in addition to your ID. A Wise POA is usually a Wise account statement in PDF; a Revolut POA is a Revolut account statement or account confirmation. Both are issued by e-money or digital banking providers, which is why acceptance depends on the exchange rather than on Wise or Revolut.

Step 1: Check what the exchange accepts

Before downloading anything, read the proof-of-address requirements in the exchange’s verification flow or official help pages. Look for:

• Accepted document types: bank statements, utility bills, government letters, tax documents and so on. Some platforms list “e-money” or “digital bank” statements separately, and some do not mention them at all. Binance’s proof-of-address list, for example, includes bank and credit card statements but does not mention e-money or fintech providers by name, and it rejects preliminary statements, statements that only show fees, and transaction receipts.
• Maximum document age: platforms ask for a document issued within a certain period. Binance’s default for personal accounts is 6 months, with shorter or longer periods in some countries. Use the period shown for your country.
• Format: whether they want a PDF, a photo, or every page of a multi-page document. Binance accepts PDF, JPG/JPEG and PNG, recommends PDF, and does not accept photocopies or black-and-white scans.

If the requirements are unclear, ask support whether a statement from your specific provider is acceptable before uploading.

Step 2: Download the right document from Wise or Revolut

Both apps let you generate statements and account documents yourself:

• Wise: statements are under Statements and reports, either from a currency balance (the three-dot menu) or from your profile. Choose PDF. One statement can cover up to 365 days.
• Revolut: statements are generated per currency account: open the account, choose More, then Statement, pick the period and PDF. Revolut says these statements include the account holder’s name and address. Revolut also offers an account confirmation document that lists your details, including your address.

Menu names can change between app versions, so follow what your app shows. Choose a document that includes your address, such as an account statement for a recent period. A card transaction list, a payment receipt or a screenshot of your balance usually does not show your address and will not work.

Download it as a PDF directly from the provider. Do not print and re-scan it, and do not convert it to an image unless the exchange asks for a photo.

Step 3: Check the document before uploading

Open the PDF and confirm:

• Your name matches your exchange profile and ID, including middle names.
• The address is your full current residential address, including flat number and postcode, and matches what you entered on the exchange.
• The provider’s name and logo or company details are visible.
• The issue date or statement period is recent enough.
• All pages that the exchange asks for are included.

Why a fintech statement gets rejected

• The exchange does not accept statements from e-money providers.
• The address on the statement is old, because you moved and did not update it with the provider.
• The address on the statement is different from the one you typed in the exchange form, for example a different flat number or abbreviation.
• The document is too old.
• The upload is cropped, misses pages, is black and white, or is a photocopy rather than the complete original document.
• The name is in a different format from your ID.

If your address on Wise or Revolut is outdated

Update your address with the provider first, following their process. Some providers may ask you to verify the new address with them. Once the change is complete, generate a new statement. Do not type the new address onto the old PDF.

If you move between countries

Digital nomads and people who split their time between places often have documents showing different addresses. Use the address that is your actual residence, that matches your exchange profile, and for which you can provide a valid document. Do not pick a country or address just because a platform is available there.

Never edit a statement to make it match

• Do not edit the PDF to add or change an address. Altered statements are a serious problem, not a formatting issue.
• Do not combine pages from different statements.
• Do not buy or download “proof of address templates”.
• Do not use a relative’s statement, even if you live at the same address, unless the platform explicitly allows it.

When to ask support about proof of address

Contact support if your statement was rejected and the reason is not clear, if your address format legitimately differs between documents (for example local-language versus English spellings), or if no accepted document type is available to you. Explain the situation briefly in one ticket and attach only the requested original documents. For other KYC issues, see why KYC verification gets rejected.

Frequently asked questions

Is a Revolut or Wise statement a valid bank statement for proof of address? Some exchanges treat it as one and some do not. Check the platform’s accepted document list or ask support before relying on it.

Which Wise document should I upload as POA? A PDF account statement from Statements and reports that shows your name, current address and a recent period. A transfer receipt or balance screenshot will not work.

Can I use the account confirmation letter instead of a statement? Possibly, if it shows your residential address and a recent date and the exchange accepts that type of document. Check the requirements first.

My statement shows my address on two lines in a different order. Is that a problem? Minor layout differences are usually fine. A different street, flat number or postcode is not. Make sure the content matches what you entered.

The exchange wants a document from the last few months, but I just opened my account. Generate a statement that covers the period since you opened the account, or use another accepted document such as a utility bill.